Olá Mark, boa tarde, poderia me aju

Olá Mark, boa tarde, poderia me ajudar ? Solicitei a criação de conta no webex da usuária Roberta Rodrigues Rochello e foi criado, no entanto a usuaria não consegue concluir o acesso, ocorre o erro abaixo.

Resultados (Inglês) 1:

Hi Mark, good afternoon, could you help me? I requested the creation of webex user account Roberta Rodrigues Rochello and was created, however the usuaria cannot complete access, occurs the error below.

Resultados (Inglês) 2:

Hello Mark, good afternoon, could help me? Requested the creation account in the user webex Roberta Rodrigues Rochello and raised, however usuaria can not complete the access, the error occurs below.

Resultados (Inglês) 3:

Hi mark, good afternoon, could you help me? I asked for the creation of the user"s WebEx Roberta Rodrigues rochello and was created, however the usuaria can not complete the access occurs, the error below.