Olá Mark, boa tarde, poderia me aju

Olá Mark, boa tarde, poderia me ajudar ? Solicitei a criação de conta no webex da usuária Roberta Rodrigues Rochello e foi criado, no entanto ela não consegue concluir o acesso, ocorre o erro abaixo.

Resultados (Inglês) 1:

Hi Mark, good afternoon, could you help me? I requested the creation of webex user account Roberta Rodrigues Rochello and was created, however she cannot complete the access occurs the error below.

Resultados (Inglês) 2:

Hello Mark, good afternoon, could help me? Requested the creation account in the user webex Roberta Rodrigues Rochello and raised, however it can not complete the access, the error occurs below.

Resultados (Inglês) 3:

Hi mark, good afternoon, could you help me? I asked for the creation of the user"s WebEx Roberta Rodrigues rochello and was created, however she can not complete the access occurs, the error below.